Shipping policy

Thank you for choosing tryshoppro. We’re committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our order processing, shipping times, tracking, and international deliveries.

1. Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders are processed and shipped Monday through Friday, excluding weekends and major holidays. During periods of high order volume, promotions, or unexpected circumstances, processing may take a little longer.

If there is a significant delay affecting your order, we’ll contact you using the email address provided at checkout.

2. Shipping Rates & Delivery Times

Available shipping options and shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

Estimated delivery times:

Standard Shipping: 7–12 business days
Expedited Shipping: Approximately 2 business days, where available

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary depending on your location, carrier operations, weather, customs clearance, and other factors outside our control.

Please note: Expedited shipping may only be available for select products and regions.

3. Tracking Your Shipment

Once your order has been shipped, you’ll receive a Shipment Confirmation email containing your tracking information.

Tracking details may take up to 24 hours to become active after your order has been dispatched.

You can use the tracking number provided in your shipping confirmation email to monitor your package’s progress.

4. International Shipping & Customs

We currently ship to select international destinations, including locations across North America and Oceania.

International orders may be subject to customs duties, import fees, taxes, or other charges imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also cause additional delivery delays that are outside of our control.

5. Damaged, Lost, or Missing Packages

We take care when preparing and shipping every order. However, delays, damage, or loss may occasionally occur while a package is in transit with the shipping carrier.

If your package arrives damaged:

Take clear photos of the package and the damaged item.
Keep the original packaging and all shipping materials.
Contact us as soon as possible with your order number and photos so we can help determine the appropriate next steps.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. If the package is still missing, contact us and we’ll assist you with the next steps.

6. Shipping Address

Please carefully review your shipping information before completing your order.

tryshoppro is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we’ll do our best to help, we cannot guarantee that an address can be changed once an order has been processed or shipped.

7. Delivery Delays

Although we work with our shipping partners to provide reliable delivery, certain circumstances may cause delays, including:

Severe weather
Carrier delays
Customs processing
Incorrect or incomplete addresses
High shipping volumes
Holidays and peak shopping periods
Other circumstances outside our control

We appreciate your patience and understanding if your delivery takes longer than the estimated timeframe.

Contact Us

Have a question about your order or shipping? Please reach out through our Contact Us page and provide your order number along with any relevant details. Our team will be happy to assist you.